Cancellation Policy

While the schedule is flexible, once you are booked that time is for you.  What many people don’t realise is that massage therapists don’t receive income unless their clients pay for the time.  The time is set aside for you, and is unavailable for others to book in. If you are scheduled for a treatment you are asked to make any changes to that appointment, including cancellations, a minimum of 24 hours in advance.  
If you have to change your booking with less than 24 hours notice you will be charged a cancellation fee of $50 ($60 for mobile appointments).
It is understood that emergencies do come up, and you are asked to not attend your massage if you are not feeling well with a new illness, ex: the symptoms have been present for less than 24 hours, you have a fever or you have any symptoms related to GI distress.  This goes for your family members as well!  If they are sick, and you have to take care of them, that is an emergency. It is best if you can cancel as soon as possible, as opposed to waiting it out.  The more notice given, even in cases of emergency cancellations, the more likely a spot can be filled with another client. If your appointment is filled you will not be charged for the missed appointment.
Your job and inclement weather are not considered an emergencies.  If you are unable to attend for any reason, please make sure that reason is worth the cost of that treatment to you, otherwise please be on time.  
If you are replaced by another in your stead you will not be charged for a missed appointment.  Send your family member, friend, or neighbour!
If you are late for your session you will be charged for the full booking, and all efforts will be made accommodate your timeline, but there is a schedule that must be adhered to in order to respect your therapist as well as the other clients.